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Privacy Policy

This policy applies to personal information we hold about individuals, sole traders and partnerships. It does not apply to information we hold about companies and other organisations. This policy explains how we may collect information about you and then use it to meet your needs. This policy covers The Redlake Group and all associated companies.

Click here for details of our Terms and Conditions of our Website.

We are committed to responsible data management to comply with the Data Protection Act 1998 in respect of any Personal Data that may be captured by this Website. This Privacy Policy only applies to this website and those for the companies detailed above, not to the websites of other individuals or organisations to which we may provide links.

Collecting Information

When we first obtain personal information from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products. You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the following address: enquiries@redlakegroup.com.

We collect, use and process the Personal Data that you provide us, to:

  • process requests or orders you make when disclosing those details; and
  • identify personal preferences.

We will collect information about your tastes and preferences both when you tell us what these are or by analysis of traffic and location data (see IP addresses below) for our value added services.

Consent

When we collect your personal data via the forms on this website, you will be presented with an “opt in” check box. By checking this box and submitting the form you will be indicating your consent to us collecting, processing and using your Personal Data in the manner described by us on this Website. You can withdraw your consent at any time by contacting, by e-mail: enquiries@redlakegroup.com or calling us on 01367 241 507. You will be given the opportunity, in any subsequent communications, to withdraw or alter your consent to being contacted.

Should we elect to change our Privacy Policy, we will notify you of those changes here, so that you are always kept informed of how we collect and use the data.

Disclosure of Data to Third parties

Neither Redlake Group nor any of its associated companies (as detailed above) will sell, exchange or licence your contact and preference details to third parties.

Redlake Group reserves the right to access and disclose personal data to comply with applicable laws and lawful government requests in order to operate its systems properly or to protect itself or its users.

Customer Feedback

We welcome your questions and comments about privacy issues and the design of our Website. Should you no longer wish us to contact you with marketing information about our products and services, or have comments or a complaint about how we are using your Personal Data, or if you wish to tell us of changes to your personal details or to correct details we hold about you, or if you have any other queries relating to Data Protection, please send an e-mail to: enquiries@redlakegroup.com or call 01367 241 507.

The Internet

If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us personal information through our website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. However, you can always send us an email to enquiries@redlakegroup.com at any time if you change your mind.

Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

Cookies

We may use 'cookies' to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer's hard drive which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.

If you do not want us to use cookies in your browser, you can set your browser to reject cookies or to tell you when a website tries to put a cookie on your computer. However, you may not be able to use some of the products or services on our website without cookies.

Turning Off Cookies in Different Browsers

Internet Explorer 5.0

  1. From your browser menu, select 'Tools'.
  2. Then select 'Internet Options'. This will bring up the 'Internet Options' dialogue box.
  3. On the top of the dialogue box, select 'Security', then 'Custom Level'. This will bring up the 'Security Settings' box.
  4. Scroll down using the scroll bar on the right handside of the box, until you come to the section carrying the title 'allow cookies to be stored on your computer'.
  5. Of the options available, select 'Disable', and then select the 'OK' button on the bottom of the menu box.

Internet Explorer 6.0

  1. From your browser menu, select 'Tools', and then 'Internet Options'. This will bring up the 'Internet Options' Dialogue Box.
  2. On the top of the dialogue box, select 'Privacy'. This will bring up the 'Privacy Settings' box.
  3. On the Privacy tab, move the slider up for a higher level of privacy or down for a lower level of privacy.
  4. Move the slider to the top to block cookies from all web sites.

Following these instructions will stop your browser from accepting cookies in future. You may reconfigure your computer to accept cookies again by following these instructions, but by selecting 'Enable', and the 'OK' button on the bottom of the menu box (Internet Explorer 5.0); or by selecting on 'Default' button (Internet Explorer 6.0).

Firefox

  1. From your browser menu, select ‘Tools’.
  2. Then select ‘Options’. This will bring up the ‘Options’ dialogue box.
  3. On the top of the dialogue box, select 'Privacy', then click the ‘Cookies’ tab.
  4. Uncheck the ‘Allow sites to set Cookies’ checkbox.
  5. To add exceptions to this, click ‘Exceptions’ and enter the URLs to the websites you still wish to allow Cookies from, as instructed.
  6. Click ‘OK’

Following these instructions will stop your browser from accepting cookies in future. You may reconfigure your browser to accept cookies again by following these instructions, but by selecting checking the ‘Allow sites to set Cookies’ check box, or by adding www.redlakegroup.com to the exceptions list as detailed in point 5, above.

Netscape 6.0

  1. First, on your top menu, select 'Tasks', and then 'Privacy & Security'.
  2. From here you have the option to 'block cookies from this site', 'unblock cookies from this site' or view and remove and prevent cookies from being reaccepted from selected sites.

Links

This website may contain links to other sites or recommended suppliers. Please remember that we are not responsible for the privacy practices of these other sites. This privacy policy applies only to information collected on this website.